12-03-2008 | Austin, Texas
Monkee-Boy Hires Director of Operations and Customer Satisfaction
Monkee-Boy Web Design, Inc. (www.monkee-boy.com), an Austin, Texas-based interactive agency, continued its year of growth by announcing the addition Maureen Q. Shiver as Director of Account Management and Operations. The move is designed to ensure that processes are put in place to eliminate bottlenecks and keep customers happy as the company continues to grow and acquire new accounts.
Shiver has more than 20 years of operational and management experience with process development, project and resource management, and program management in web, customer support and marketing fields. Prior to joining Monkee-Boy, Shiver held multiple management positions at IBM Software Group, Frog Design and Powered, Inc. (an Austin-based social marketing firm).
"By design, we have built Monkee-Boy on customer service - word-of-mouth advertising and customer retention have been our entire marketing strategy since the company was founded 10 years ago. With the importance we place on customer satisfaction, hiring the 'face of Monkee-Boy' was probably one of the most important decisions we've made," said Founder and Creative Director Aaron Bramwell. "Mo is an incredibly talented and experienced web professional, with a long history of placing a premium on customer service. We couldn't be happier with how things turned out and we know that our customers are in extremely capable hands."
"The decision for me to join the Monkee-Boy team was an incredibly difficult one, because I was happy where I was. However, I also saw a great opportunity to get involved at a leadership level during the growth phase of a small company, " said Shiver. "The fact that I could impact direction, decisions and strategy and see the results in short order was very appealing. Additionally, the focus that Monkee-Boy has on customer satisfaction and quality of work was also an undeniable draw.
About Monkee-Boy Web Design, Inc.
Founded in 1998, Monkee-Boy Web Design, Inc. is a full-service interactive media agency based in Austin, Texas. Monkee-Boy helps a variety of clients – from Fortune 500 to local non-profits – use the web to solve their business challenges.